Here at John Henry's Meats, we stand behind our products...We always want our customers to be 100% satisfied with everything they receive from us. If you are not happy with something you received, please contact us right away and will reship that item or refund your money, whichever you prefer. If at any time you have problems with an order, simply contact us at (989) 302-3366. We are in the office Monday - Thursday from 7 am - 4 pm EST and Fridays from 8 am - 12 pm EST. Or, feel free to send us an email 24 hours a day 7 days a week. Please make sure to include as much order information as possible, to help us expedite your request. We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided, which are confirmed on the order acknowledgment.